GharPooja.com Return and Refund Policy

This policy is specifically tailored for our categories: Pooja Samagri, Idol Decor, and Vastu-Compliant Home Decor.

1. Return Period

You have 7 days from the date your order is delivered to initiate a return for eligible items

2. Eligibility for Return

To be eligible for a return, the item must:

• Be unused, unworn, and in the exact same condition that you received it.

• Be in its original, unopened packaging, with all tags, labels, and protective seals intact.

• Have the original receipt or proof of purchase (order number).

3. Non-Returnable Items (Exclusions

Due to the sensitive, hygienic, or consecrated nature of these products, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

CategoryNon-Returnable Items (Unless Damaged/Incorrect)RationalePooja SamagriPerishables/Consumables: Prasad, fresh flowers, loose kumkum/haldi, Gangajal, Ghee, oils, incense sticks/cones that have been opened or partially used.Hygiene and the sanctity of ritual materials.Once Used/Opened: Items clearly used in a ritual (vastra worn, diya used, hawan samagri unsealed).Prevents resale of items that may have been consecrated or used.Idol DecorIdols/Murtis/Yantras: Any sacred object that has been consecrated (Pran Pratishtha) or installed.Returning an object after it has been ritually installed or blessed is not permitted.Custom/Personalized Items: Malas, jewelry, or decor items made to specific customer requests.Cannot be resold.Vastu Home DecorItems without Original Packaging: Vastu items (e.g., pyramids, crystals, yantras) where the original protective packaging has been removed, making their authenticity/integrity questionable.Ensures the item's energy integrity has not been compromised.GeneralSale Items & Gift CardsStandard e-commerce exclusion.

4. Damages and Issues (Mandatory Proof)

You must inspect your order upon delivery. If the item is defective, damaged in transit (e.g., broken idol), or if you received the wrong item:

1. Immediate Notification: Contact us within 24 hours of delivery.

2. Mandatory Proof: You must provide clear photographic and/or unboxing video evidence of the damage/defect immediately upon opening the package. This is essential for us to claim insurance and process a replacement or refund.

3. Resolution: Upon verification, we will offer a replacement (if available) or a full refund, including original shipping costs.

5. How to Initiate a Return

1. Contact Us: Email our Customer Service team at [Support Email Address, e.g., support@gharpooja.com] within the 7-day window.

2. Provide Details: Include your Order Number, the Item(s), the Reason for Return, and attach the required Proof (photos/video) for damaged items.

3. Await Approval: If eligible, we will send you a Return Merchandise Authorization (RMA) number and the return address. Items sent back without an RMA number will not be accepted.

6. Refunds

• Once the return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 7–10 business days.

• Non-Refundable: Original shipping charges are non-refundable unless the return is due to our error (damaged/incorrect item).